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Hospice Honor Award


Prairie du Chien, WI –On May 1, 2024, Crossing Rivers Health has been named a 2024 Hospice Honors Award recipient by HEALTHCAREfirst, a leading provider of CAHPS and bereavement survey programs for home health and hospice agencies. This prestigious annual review recognizes agencies that continuously go above and beyond in providing high-quality patient care and compassionate caregiver experiences. It acknowledges the highest-performing agencies by analyzing the performance of the Hospice Consumer Assessment of Healthcare Providers and Systems (CAHPS) survey satisfaction and quality measures.

To be considered for this award, the hospice agency must have scored above the HEALTHCAREfirst National Performance Score on the Hospice CAHPS Willingness to Recommend question. If that criteria is met, performance is evaluated utilizing 23 additional quality indicator measures. These scores are then compared on a question-by question basis to a national performance score calculated from all partnering hospices

contained in HEALTHCAREfirst’s Hospice CAHPS database.


“We began our Annual Hospice Honors Award program more than ten years ago as a way to

highlight those agencies that are truly leading the way in providing and demonstrating quality

patient care,” said Jeremy Crow, Head of RCM and CAHPS Survey, Home Health and Hospice.

“We congratulate Crossing Rivers Health on this recognition and are so proud and honored that

they have chosen to partner with us in helping drive success for their agency.”


Crossing Rivers Health Hospice Manager, Laura Lane, credits the hard work and dedication of the hospice staff. She said, “The nurses, social workers, and aides are dedicated professionals who provide compassionate care and support to hospice patients and their families, honoring and understanding each individual’s end-of-life journey.”

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